Terms of Service

Last updated: 8 October 2026

Welcome to Lightline Distributions.

These Terms of Service govern your use of our website, www.lightlinedistributions.co.za, and purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms of Service, subject to your rights under applicable South African law.

1. General Information

Lightline Distributions is a South African business specialising in LED lighting products, transformers, power supplies and related electrical components.

Our website allows customers to browse and purchase products for residential, commercial and other suitable lighting applications.

We reserve the right to update our products, pricing, website content and Terms of Service at any time. Changes will apply prospectively and will not retrospectively alter concluded transactions without lawful grounds.

2. Products and Product Information

We make every effort to ensure that product descriptions, specifications, images and pricing displayed on our website are accurate and up to date.

However, minor variations in product appearance, packaging or specifications may occur.

Customers are responsible for reviewing product information carefully before purchasing, particularly technical specifications such as voltage, wattage, dimensions, colour temperature, dimming compatibility and operating conditions.

If you are unsure whether a product is suitable for your intended application, we recommend contacting us before placing an order.

3. Pricing and Payment

All prices displayed on our website are in South African Rand (ZAR).

Any applicable taxes and delivery charges will be disclosed at checkout.

We reserve the right to update prices without prior notice. Price changes will not affect orders already accepted, except where adjustments are permitted by law.

Payment must be completed using one of the payment methods available at checkout.

Orders will only be processed once payment has been successfully authorised or confirmed, unless an alternative arrangement has been expressly agreed.

4. Orders and Availability

All orders are subject to product availability and acceptance.

After placing an order, you will receive an order confirmation at the email address supplied during checkout.

If a product is unavailable or we are unable to fulfil an order, we will contact you to discuss available alternatives or arrange a refund in accordance with applicable law.

We reserve the right to refuse or cancel orders where legally permissible, including cases involving suspected fraud or unlawful activity.

5. Shipping and Delivery

We deliver orders within South Africa using third-party courier services.

Delivery fees and available shipping options will be communicated during checkout.

Estimated delivery times may vary depending on location, product availability and courier operations.

Please ensure that all delivery details are correct before placing an order.

Further information is available in our Shipping Policy.

6. Returns, Refunds and Warranties

Returns, exchanges and refunds are governed by our Return and Refund Policy and applicable South African consumer protection legislation.

Products that qualify as defective or unsafe under the Consumer Protection Act are subject to the applicable statutory warranty and remedies.

Any additional manufacturer's warranty will be subject to its stated conditions, without limiting statutory consumer rights.

7. Electrical Safety and Installation

Lightline Distributions supplies electrical and LED lighting components that must be used in accordance with their intended purpose and technical specifications.

Customers and installers are responsible for ensuring that products are compatible with the relevant electrical systems and installation requirements.

Electrical installations must comply with applicable South African regulations and safety standards.

Where required, installation should be performed by a suitably qualified electrician or other appropriately qualified professional.

Incorrect installation, electrical overload, unsuitable power supplies, incorrect wiring or unauthorised modifications may result in product failure, equipment damage or safety risks.

Lightline Distributions will not be responsible for loss or damage caused solely by improper installation, misuse or operation outside the manufacturer's specifications, to the extent permitted by law.

Nothing in these Terms of Service limits liability arising from a defective or unsafe product where such liability cannot lawfully be excluded.

8. Intellectual Property

All website content, including text, graphics, product descriptions, logos, images and design elements, is owned by Lightline Distributions or used with the permission of the relevant rights holders.

You may not reproduce, distribute, modify or commercially exploit our website content without prior written permission, except where permitted by law.

9. Acceptable Website Use

You agree to use our website lawfully and responsibly.

You may not use our website to engage in fraudulent transactions, transmit malicious software, interfere with website security or infringe the rights of other users or third parties.

We reserve the right to restrict access where necessary to protect the website, our business or other users, subject to applicable law.

10. Third-Party Services

Our online store operates using third-party technology and service providers, including e-commerce, payment and courier services.

Although we take reasonable steps to work with reputable providers, certain services may be subject to additional terms and conditions.

We remain responsible for our own statutory obligations and do not exclude liability merely because a third party assists in providing a service.

11. Limitation of Liability

To the maximum extent permitted by South African law, Lightline Distributions shall not be liable for losses arising solely from the improper selection, installation, alteration or misuse of products by customers or third parties.

We do not guarantee that our website will operate continuously without interruption or technical error.

Nothing in these Terms of Service excludes or limits any liability or consumer remedy that cannot lawfully be excluded or limited under the Consumer Protection Act or other applicable legislation.

12. Privacy and Personal Information

We respect your privacy and are committed to protecting personal information in accordance with applicable South African data protection legislation, including the Protection of Personal Information Act (POPIA).

Personal information collected through our website is used for purposes such as order processing, payment administration, delivery, customer service and other lawful business activities.

For further information, please refer to our Privacy Policy, available on our website.

13. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes arising from the use of our website or purchases made through it will be handled in accordance with applicable South African law.

Nothing in these terms prevents customers from exercising their rights through an appropriate consumer protection body, tribunal or court.

14. Changes to These Terms

We may amend these Terms of Service periodically to reflect changes in our operations, products or legal requirements.

The latest version will be available on our website, together with the date of the most recent update.

15. Contact Information

For questions about these Terms of Service, our products or your order, please contact us through:

Lightline Distributions

Website: https://lightlinedistributions.co.za

Contact page: https://lightlinedistributions.co.za/pages/contact