Shipping Policy

Last updated: 8 October 2026

At Lightline Distributions, we aim to ensure that your LED lighting products, transformers and electrical components are delivered safely, efficiently and in excellent condition.

Please review our shipping information before placing your order.

1. Delivery Areas

We offer shipping throughout South Africa using trusted third-party courier services.

Delivery availability may vary depending on your location and the size or nature of your order.

At present, our standard online shipping service is intended for deliveries within South Africa.

2. Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and order requirements.

The applicable delivery charge will be displayed before you complete your purchase.

For unusually large, heavy or specialised orders, additional shipping arrangements or charges may be necessary. Any additional charges will be communicated for your approval before your order is finalised.

3. Order Processing

Orders are processed during normal business hours, Monday to Friday, excluding South African public holidays.

Orders placed over weekends or public holidays will be processed on the next business day.

Processing times may vary depending on stock availability, order volume and product requirements.

We will notify you if a significant delay affects your order.

4. Estimated Delivery Times

Delivery times depend on your location, the selected courier service and product availability.

Estimated delivery timeframes will be communicated at checkout or when your order is confirmed.

Please note that:

• Delivery estimates are calculated in business days, excluding weekends and public holidays.

• Deliveries to outlying or regional areas may take longer.

• Courier delays may occasionally occur due to weather, transport disruptions or other circumstances outside our reasonable control.

We will make reasonable efforts to ensure that orders are dispatched and delivered within the agreed timeframe.

5. Order Tracking

Once your order has been dispatched, tracking information will be provided where available.

Customers can use the courier tracking details to monitor the progress of their deliveries.

If you require assistance with a delivery, please contact us through our website.

6. Delivery Address and Contact Information

Customers are responsible for providing complete and accurate delivery details when placing an order.

Please ensure that your street address, postal code, contact number and any relevant delivery instructions are correct.

If you need to update your delivery information, please contact us as soon as possible.

Address changes may not be possible once an order has been dispatched.

Additional courier charges resulting from incorrect delivery information or unsuccessful delivery attempts may be payable by the customer, where legally permissible.

7. Unsuccessful Deliveries

If a courier is unable to complete a delivery, a further delivery attempt or collection arrangement may be required.

Please follow any instructions provided by the courier or contact Lightline Distributions for assistance.

Orders returned to us due to incorrect delivery information, repeated unsuccessful delivery attempts or failure to collect may be subject to additional shipping charges for redelivery, where permitted by law.

8. Damaged or Missing Items

We take care to package products securely before dispatch.

If your order arrives damaged, incomplete or incorrect, please contact us as soon as reasonably possible.

Where available, include:

• Your order number;

• Photographs of the packaging;

• Photographs of damaged or incorrect products; and

• A description of the problem.

We will investigate the matter and arrange an appropriate solution in accordance with applicable consumer protection legislation.

9. Out-of-Stock Products and Delays

We make every effort to keep product availability information accurate.

If an item becomes unavailable after you have placed an order, we will contact you to discuss an alternative product, a revised delivery arrangement or a refund.

We will not substitute products without your agreement.

Where we are unable to fulfil an order, any applicable refund will be processed in accordance with South African law.

10. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Where an order has not yet been dispatched, cancellation may be possible before shipment.

If your order has already been dispatched or delivered, cancellation and returns will be handled in accordance with our Return and Refund Policy and applicable consumer legislation.

11. Shipping Enquiries

For assistance with shipping, tracking, delivery delays or order-related queries, please contact:

Lightline Distributions

Website: https://lightlinedistributions.co.za

Contact page: https://lightlinedistributions.co.za/pages/contact

We are committed to providing reliable delivery and responsive customer service.